Our JetPrivilege members’ steadfast loyalty is the driving force behind our constant efforts to excel in our service. We have received an overwhelming response from many of them, with words of encouragement that really motivate us. Here are just a few...
MAHARAJA GAJ SINGH OF JODHPUR
I am a frequent flyer of Jet Airways ever since it commenced operations in Jodhpur, which has given a great boost to our city’s economy and development. Over a period, since it started operations in 1995, Jet Airways has grown and developed, and is today India’s most preferred airline. Its services are world-class and its fleet of aeroplanes is well-maintained and comfortable. The crew and ground staff are polite, helpful and alert. My experience of flying with Jet Airways is always pleasurable. My compliments to Nareshji and Anitaji, and all associates of Jet Airways on this Silver Jubilee anniversary.
Cricket Commentator & Journalist
Congratulations to Jet Airways on a lovely journey. Feel proud to see what an Indian company has done. Wish all of you lots more success and more strength to all of you on the ground. You people, and the incredibly helpful people at Jet Privilege, are the major reason I fly Jet.
Managing Partner, Counselage India
For me, Jet Airways is not an airline. It is not something that I fly from and to destinations. For me, Jet is home; it is family and it is an organisation that cares for my family and me, and someone I trust. In many ways, Jet is part of my life: an integral part. I have never taken a flight other than Jet to any destination if Jet flies there. I have altered meetings and holidays; dates and conferences to work around the Jet schedule only because I know they will be warm and affectionate. In the last 25 years, I must have taken thousands of Jet flights and while there were some disappointments, the feeling one always came away with, was of an airline that was family. The next 25 years will, I am sure, just be the same. I wish Jet all the success. They, more than anyone else deserve it. They are well-intentioned and caring and this is what one seeks from precious brands. Keep flying with passion and compassion.
Indian tennis player
Congratulations to Jet Airways for completing 25 glorious years of flying in Indian skies. I have enjoyed my domestic Jet Air flights since I was a child and today the airline has transformed itself into an international brand which is a matter of pride for all of us, Indians. I would like to congratulate Mr. Naresh Goyal for a job well done over a quarter of a century and wish him and Jet Airways many more years of uninterrupted, safe travels.
Chairman, HDFC Ltd.
Jet Airways is always my preferred choice of airline. I am a regular traveller and over the last 25 years, I have observed that the quality of customer service has consistently remained high. I am grateful for all the extra help and care given to me, particularly by the ground staff and crew members. Courteous, prompt and quality service makes travelling such a pleasure. Running an airline is not an easy business. It is an extremely competitive industry and there isn’t always a level playing field. Despite these challenges, Naresh Goyal has shown remarkable grit and strong leadership, always steering his team to achieve greater heights. Wishing Naresh, Neeta and the entire Jet Airways team all the very best for the future.
CEO, KKR India
JI think the relationship with Jet breeds more familiarity than even friends. It’s like family. They know you by name, are ever helpful and most hospitable. A world class airline which has spoilt us a lot! With best wishes, and Happy 25th Anniversary.
DIRECTOR, Kasturi and Sons Ltd.
It was some time in 1994, I had just flown from New Delhi to Chennai on the Jet Airways flight and was approaching the carousel to pick up my checked-in bag when I noticed the young baggage handlers literally running to put the baggage on the belt before the passengers reached it. It was a dramatic change in attitude in an industry, which till then was a sloppy, government monopoly. Jet Airways, you changed the face of this country’s airline industry, changed it for the good with a quality of customer service that we knew was about the best in the world. India finally had something world class. One is even happier that your contribution has endured. Well done, Jet Airways!
Chairperson HDFC tBank and former deputy Governor RBI
“To travel is to live,” said Hans Christian Andersen, and what better way to travel than on Jet Airways. Congratulations on your Silver Jubilee, a crucial milestone in the life of a company. Over the years the airline has demonstrated remarkable resilience and I recognise the vision, hard work and professionalism that this entails. Clearly customer service is a priority and I commend the exceptional service rendered by the staff at all levels and at all touch points. I wish the airline all the best and more successes going forward.
Chairman and Managing Director, PVR Ltd.
My sincere congratulations to Jet airways on their 25th anniversary. It’s an incredible milestone to achieve for any brand. It is not easy to maintain consistency in service and quality of operations over such a long period of time – sticking to one’s founding core values over the years, and adapting with the times to meet the ever increasing demands of the current business and leisure traveller. The airline may be 25 years old but still is relevant and fresh among so many new airlines that have taken to the skies. Jet Airways has always been my first choice while travelling in India. The warmth and personal touch that I get from everyone I interact with is what makes me totally loyal to the airline. Right from the airport ground personnel while departing onboard and during arrival, I get an incredibly consistent service that is hard to match. I would like to not only congratulate Jet Airways on their 25 years of bringing world-class service to its customers, but also thank each and every one of them who go out of their way to make me feel special.
When I fly Jet, I get a deep sense of security, the kind you get when you are at home. It is my sanctuary in the sky where I take a breather from a hectic life; where I am affectionately cared for. I am an impatient person and when I grumble “why can’t you...” the staff push back when needed but always go the extra mile to help when they can. That’s why I fly Jet whenever and wherever I possibly can!
Managing Director, Altius Sports & Leisure Pvt. Ltd.
As Jet Airways completes 25 years of safely ferrying passengers across the globe, let us celebrate the fact that it has not only ‘touched’ so many cities but has also so many hearts. The airline has, by means of its service and people, and commendable attention to detail, ensured hassle-free travel. To me, personally, the care that Jet Airways shows towards its passengers lies in the fact that my journey begins much before I reach the airport – from the ease and comfort of online booking, the call confirming the flight time, the porter at the gate and the smiling and welcoming faces of the guest services team – it is but a dream. Kolkata and Mumbai are shining examples of the ‘personal touch’ that I have found only on Jet Airways. If, however, were I to change anything about the airline, one would certainly look at better connectivity from Kolkata, and perhaps, more care on the culinary front for the way to a man’s heart is through his stomach. As a frequent flyer, I would like to thank the entire family of Jet Airways, their pilots, cabin crew, porters, and especially their ground and city crew who make flying not just a means of travel, but also a memorable one. It gives me a sense of pride when I say this, but the true ‘joy of flying’ is incomplete if you haven’t flown with 9W. Here’s raising a toast to Jet Airways – the wind beneath our wings.
Chairman and Editor-in-Chief, The Print
In my book, Jet Airways is among the three great brands that were born or grew to their true potential post-1991 economic reform. Flying was and is still considered a luxury and the fuel prices unpredictable. That makes Jet Airways’ success even more remarkable, its resilience has played its part in Indian civil aviation becoming a global success story. I discovered Jet Airways early on, and have preferred it ever since, for its reliability and professionalism. You feel safe and comfortable onboard, the planes are clean, crew efficient and, if you leave something behind, like a pit of glasses or an iPad, you get it back in no time. This is important for forgetful people like me. Over the decades, I have made friends with their crew in the air and on the ground, and they are all wonderful young people and give the airline its brilliant global reputation: even more creditable in a service industry where every consumer believes he is the king. Congratulations, Jet Airways on your silver anniversary, and may there be many more.
T. V. MOHANDAS PAI Chairman,
Manipal Global Education services
Jet Airways has redefined the concept of service in the airline industry. When it started 25 years ago, India was under the monopoly of a public sector airline. Jet set new standards of service, punctuality, experience, and provided an alternative which was exceptional. As a full service airline it became the favourite airline of business and other consumers. Over 25 years, it has maintained and enhanced its standards and one can say that it has made all Indians who fly Jet, very proud of being its customer. Best wishes to Jet Airways on completing 25 years and we look forward to the next 25 years with great expectations.
DR. PRATHAP C. REDDY Chairman,
Apollo Hospitals Group
On behalf of the Apollo Hospitals family, I am delighted to extend our heartiest felicitations to the Jet Airways team on the most significant and auspicious ocassion of the organisation’s Silver Jubilee, which marks a successful journey of exemplary service. Naresh, your able leadership steered Jet Airways’ emergence as the foremost airline in both domestic and international and has also brought about a transformation in air travel, which encouraged passengers from around the world to choose an Indian carrier. The Airline’s congenial service and keen focus on customer satisfaction has been inspirational. Jet Airways has always been my preferred airline. I have been travelling to London only on Jet Airways for the past fifteen years. My wife, Sucharita and daughters join me in conveying their compliments and good wishes to Anita and you, as you continue in your growth trajectory in the years ahead.
Executive Chairman and founder, ICS Group
It is with great joy that I have seen Naresh blossom – I first met him in late mid 70s in his avatar as GSA for several airlines and then seen him launch his baby – Jet Airways. During this journey there has been one common thread ‘service with care’. Over the years, Jet Airways has made me feel that ‘my family is their favourite customer’. To the extent, if by chance I had to take another airline, I’ve felt guilty that how would my ‘Jet family’ feel. There are so many who are special. If there is a problem – call one of them and the problem flies off. This makes the Jet Airways experience unmatchable – a home away from home. All the best for the 25th anniversary!
Editorial Director, The New Indian Express
It is difficult for me to categorise my old friend, Naresh Goyal and his dream. I’ve known him since the day he created the first international ‘Make in India’ private airline in 2004, to making Jet Airways India’s favourite carrier. His attention to safety, quality, and courtesy is reflected in the flying experience, making Jet Airways my favourite airline. I’m sure he will take the airline industry to greater heights.
President, Asia, 21CF, Chairman & CEO, Star India
I would like to congratulate Naresh and the entire Jet Airways team on this great milestone of 25 years. To me and my family, Jet has always been our preferred airline. Many things set Jet apart from others, the most important being the unparalleled warmth and care and a personal touch in their service. Right from the airport staff to the in-flight services, their willingness to go the extra mile to accommodate their client’s preferences speaks volumes of their standards. In all the flying that I have done over the years, I must compliment and thank Jet Airways on their consistency in delivering an impeccable travel experience. Congratulations, once again, to the Jet family and hope that this exceptional team continues to soar higher for many years to come. I look forward to flying many more miles with them in the future.
Indian business journalist
I am delighted to congratulate Jet Airways team led by its founder Mr. Naresh Goyal on celebrating its silver jubilee. Like the owner’s key personality attribute, the airline too has been humble in its success. I find its consumer centricity, service and safety track record absolutely consistent always. I have been using Jet Airways for most of my travels and especially over the last two years. I would like to specially underline that the staff with whom I interact at these airports are very helpful. It will be very difficult to name all of them, but all the team mates go out of their way to accommodate my travel needs. I wish the entire team all the success and happy customers.
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